Terms & Conditions – Renvoxa
Effective Date: 20 April 2026
These Terms & Conditions ("Terms") govern the provision of services by Renvoxa ("we", "us", or "our") to any client ("Client", "you", or "your").
By engaging Renvoxa’s services, you agree to be bound by these Terms.
1. Company Information
Renvoxa
Claydon House Business Centre
1 Edison Road
Aylesbury
HP19 8TE
United Kingdom
Email: [email protected]
2. Services
Renvoxa provides AI-powered lead reactivation and communication services, including:
SMS and messaging outreach campaigns;
Lead qualification via AI and messaging workflows;
Appointment booking into client calendars;
Campaign optimisation and performance tracking.
All services are provided on a best-efforts basis. Renvoxa does not guarantee any specific number of leads, appointments, or sales.
3. Payment Models
Renvoxa may offer one or more of the following pricing structures:
3.1 Profit Share
Typically 50% of profit generated from sales attributable to Renvoxa’s services (unless otherwise agreed in writing).
“Profit” shall be defined and agreed between Renvoxa and the Client prior to campaign launch.
3.2 Cost Per Appointment
A fixed fee per qualified appointment booked.
Appointment criteria will be agreed in writing prior to campaign launch.
3.3 Monthly Retainer
A fixed monthly fee for ongoing service delivery.
May be combined with performance-based pricing.
All commercial terms are confirmed in writing prior to engagement.
4. Invoicing & Payment Terms
Invoices are payable within 7 days of issue.
Billing frequency depends on the agreed pricing model: Profit share: typically weekly; Appointment-based: typically fortnightly; Retainers: monthly unless otherwise agreed.
Failure to pay on time may result in suspension of services.
5. Tracking & Attribution
5.1 Attribution Method
Renvoxa tracks performance using:
Tagged leads and appointments;
SMS communication records;
Calendar bookings generated via Renvoxa systems.
5.2 Agreement on Attribution
The Client agrees that:
Any appointment booked via Renvoxa’s systems shall be deemed attributable to Renvoxa;
Any resulting sale from such appointments shall be considered attributable unless proven otherwise.
6. Client Reporting Obligations (Critical Clause)
Where a profit-share model applies, the Client agrees to:
Accurately track and record all sales resulting from appointments generated by Renvoxa;
Disclose all such sales in full during agreed reporting intervals (typically weekly);
Provide supporting data where reasonably requested.
Failure to disclose sales, or providing incomplete or misleading information, constitutes a material breach of contract.
7. Audit & Verification Rights
To ensure accurate reporting, Renvoxa reserves the right to:
Request reasonable access to relevant CRM data, sales records, or reporting systems;
Verify appointment outcomes and sales attribution.
Where access is denied or restricted:
Renvoxa reserves the right to estimate performance based on available data;
Such estimates may be used as the basis for invoicing.
8. Client Responsibilities
The Client agrees to:
Provide only lawfully obtained data;
Ensure all leads have provided valid consent to receive SMS or marketing communications;
Comply with all applicable laws, including GDPR and PECR;
Maintain accurate records of lead consent;
Handle all sales processes and closing activities.
Renvoxa is not responsible for the Client’s failure to convert leads into sales.
9. System Access & Integration
Where required, the Client agrees to:
Provide access to CRM systems or relevant integrations (including API access);
Provide access to sales calendars where appointment booking is required.
Failure to provide access may impact performance, for which Renvoxa shall not be held responsible.
10. Contract Term & Termination
Agreements operate on a rolling monthly basis unless otherwise agreed.
Either party may terminate with 30 days’ written notice.
Renvoxa may terminate immediately in the event of: Breach of these Terms; Non-payment; Misuse of services.
Upon termination, all outstanding fees remain payable.
11. No Guarantees
Renvoxa provides performance-based services but does not guarantee:
Appointment volumes;
Conversion rates;
Revenue outcomes.
Performance depends on multiple factors outside Renvoxa’s control.
12. Refund Policy
Due to the performance-based nature of the services:
No refunds are provided under any circumstances.
13. Limitation of Liability
To the maximum extent permitted by law:
Renvoxa’s total liability shall not exceed the total fees paid by the Client in the preceding 3 months;
Renvoxa shall not be liable for indirect, incidental, or consequential losses, including loss of revenue or profit.
14. International Messaging Compliance
Renvoxa may send communications globally on behalf of clients.
The Client is solely responsible for ensuring compliance with:
UK laws (including PECR);
Local laws in recipient jurisdictions.
Renvoxa accepts no liability for unlawful data use or messaging practices by the Client.
15. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement.
16. Non-Circumvention
The Client agrees not to:
Replicate, reverse-engineer, or copy Renvoxa’s systems or processes;
Circumvent Renvoxa by using its strategies independently to avoid payment obligations.
17. Data Protection
Both parties agree to comply with applicable data protection laws.
Where Renvoxa acts as a processor, it will process data only in accordance with client instructions.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.