Privacy Policy – Renvoxa
Effective Date: 20 April 2026
This Privacy Policy ("Policy") explains how Renvoxa ("we", "us", or "our") collects, uses, stores, and protects personal data in connection with:
Our website (renvoxa.com);
Our AI-powered lead reactivation and messaging services;
Our interactions with prospective and current clients; and
Personal data processed on behalf of our clients.
This Policy applies to:
Website visitors;
Prospective and current business clients; and
Individuals whose personal data is processed by Renvoxa on behalf of its clients.
Renvoxa complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Renvoxa is a UK-based business providing AI-driven lead reactivation and communication services.
Registered Address:
Claydon House Business Centre
1 Edison Road
Aylesbury
HP19 8TE
United Kingdom
Email: [email protected]
1.1 Data Protection Roles
Renvoxa acts as a data controller for its own business data (website visitors, enquiries, clients).
Renvoxa acts as a data processor when handling personal data on behalf of its clients.
2. Information We Collect
2.1 Information You Provide
We may collect:
Full name and business name;
Email address and telephone number;
Business details and enquiry information;
Information submitted via forms or onboarding;
Communications via email, SMS, or other channels.
2.2 Automatically Collected Information
IP address and approximate location;
Device, browser, and operating system;
Website usage data and behaviour;
Referral sources;
Cookie and tracking data.
2.3 Client Lead Data
As part of our services, we process personal data provided by clients, including:
Names and contact details;
Communication history;
Lead and customer data.
This data:
Is owned and controlled by the client;
Is processed only under client instruction;
Is not used by Renvoxa for independent purposes.
3. How We Use Data
3.1 Website & Client Data
We use data to:
Respond to enquiries and demos;
Deliver and manage services;
Communicate with clients;
Send operational and marketing communications (where permitted);
Improve services and performance;
Prevent fraud and protect business interests;
Comply with legal obligations.
3.2 Client Campaign Data
We process client data solely to:
Execute outreach campaigns;
Send SMS, email, or other communications;
Qualify leads and book appointments.
We do not sell, reuse, or repurpose this data.
4. Legal Basis for Processing
We rely on:
Consent
Contractual necessity
Legitimate interests
Legal obligations
4.1 SMS and International Messaging Compliance
Renvoxa may send SMS and other communications globally on behalf of clients.
Clients are solely responsible for ensuring that:
Individuals have provided valid, informed consent to receive communications;
Data collection complies with applicable laws in relevant jurisdictions (including PECR, GDPR, and international equivalents);
Contact data is accurate and lawfully obtained.
Renvoxa acts strictly under client instruction and does not independently verify consent.
5. Sharing of Data
We do not sell personal data.
We may share data with trusted service providers, including:
Messaging and communication platforms;
CRM and automation tools (including GoHighLevel);
Analytics providers;
Payment processors;
Cloud hosting providers.
All providers are bound by data protection obligations.
We may also disclose data where required by law.
6. International Data Transfers
Due to the nature of our services, personal data may be transferred outside the UK.
Where this occurs, we ensure appropriate safeguards, including:
Standard Contractual Clauses (SCCs);
Transfers to jurisdictions deemed adequate by UK authorities;
Contractual obligations with service providers.
7. Data Retention
Client data: duration of contract + up to 3 years;
Client lead data: deleted or returned within 30 days of request post-termination;
Website data: up to 24 months;
Marketing data: until opt-out;
Financial data: up to 6 years.
Anonymised data may be retained longer.
8. Your Rights
You have the right to:
Access your data;
Correct inaccuracies;
Request deletion;
Restrict or object to processing;
Request portability;
Withdraw consent.
Contact: [email protected]
You also have the right to complain to the Information Commissioner's Office (ICO).
9. Cookies and Tracking
We use:
Essential cookies;
Analytics tools (e.g. Google Analytics);
Advertising tools (e.g. Meta Pixel, Google Ads).
You can control cookies via your browser.
10. Data Security
We implement:
Encryption (SSL/TLS);
Secure storage systems;
Access controls;
Monitoring and security reviews.
No system is completely secure.
11. Children’s Data
Our services are for individuals aged 18+.
We do not knowingly process children's data.
12. Changes to This Policy
We may update this Policy.
Changes will be posted on our website with a revised effective date.
13. Contact Us
Renvoxa
Claydon House Business Centre
1 Edison Road
Aylesbury
HP19 8TE
United Kingdom
Email: [email protected]